dealing with difficult people


Do you have colleagues in your meetings who do not engage, criticize frequently or just generally exhibit destructive behaviours?

Does the meeting suffer as a result of these behaviours?

​Do you wonder how to deal with challenging conversations?
 
Find out how to manage difficult people in meetings and make your meetings more productive.

aim

This course is designed to support anyone wanting to learn how to manage difficult and challenging people in the workplace.

​They will learn to prepare for and handle a challenging conversation in a one to one or group situation. 

course outcomes

After participating in this course, you will be more confident and equipped to:
 
  • Tackle a difficult situation should it arise unexpectedly.
  • Prepare and deal with different challenging conversations.
  • Minimise difficult behaviours in a group meeting.

course outline​

  • Developing your skills to deal with challenging conversations
  • Learning to deal with conflict and introduction to conflict resolution models
  • Running an effective meeting
  • Dealing with different types of people in a one to one and group situation

course format​

This is a one-day face-to-face course with taught elements, personal and interactive exercises. It will be highly participative. 
 
The course can be delivered in-house. It can also be made available as an online course and also as a blended learning experience.

london courses

This one-day course is run as part of our 2019 London course programme at a central London location.

Get on the waitlist for the next available course.

Also receive discounts and special offers as our London course programme is promoted throughout the year.

in-house courses for your organisation

Enquire now and explore how we can support you in delivering in-house courses and learning packages in your organisation.

interested in online courses?

Our online courses will be rolled out in 2019.

Sign up now to receive discounts and special offers as they are promoted throughout the year.

Also receive details of our news and latest services.

free guide to dealing with difficult people

Do you have colleagues in your meetings who exhibit destructive behaviours? 

Find out how to manage difficult people in meetings. Make your meetings more productive.
​
Gain tips on how to deal with difficult people in a group situation. 

Learn how to deal with seven common types of difficult people

You will also receive information with practical development tips and advice as well as marketing and promotional offers.